Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we protect it. We keep it human-readable on purpose.
1. Overview
NiuNex ("we," "us," or "our") operates websites and provides technology services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our services, you consent to the data practices described in this policy. If you do not agree, please do not access or use our services.
We operate in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) where applicable, and the Lei Geral de Proteção de Dados (LGPD) in Brazil.
2. Data We Collect
We collect information in the following categories:
| Category | Examples | Source |
|---|---|---|
| Identity data | Name, username, title | Provided by you |
| Contact data | Email address, phone number, company | Provided by you |
| Usage data | Pages visited, clicks, time on site, browser type, IP address | Collected automatically |
| Technical data | Device type, OS, screen resolution, referring URL | Collected automatically |
| Communication data | Messages you send us via email or contact forms | Provided by you |
We do not intentionally collect special categories of personal data (e.g., racial origin, health, biometrics, political opinions) unless required by law or explicitly provided by you with consent.
3. How We Use Your Data
We use personal data for the following purposes:
- Service delivery: To provide, operate, and maintain our services
- Communication: To respond to inquiries and send service-related information
- Improvement: To understand usage patterns and improve our products
- Security: To detect, prevent, and address technical issues and fraud
- Legal compliance: To meet our legal and regulatory obligations
- Marketing: To send you updates about our services, where you have opted in
We rely on the following legal bases for processing your data: contractual necessity (performing a contract with you), legitimate interests (operating and improving our business), consent (where you have explicitly agreed), and legal obligation (compliance with applicable law).
4. Data Sharing & Disclosure
We do not sell your personal data. We may share your data with:
- Service providers: Third-party vendors who assist us in operating our services (hosting, analytics, email delivery), under strict data processing agreements
- Business affiliates: Our affiliated entities A. Capital and A. Foundation, for relevant purposes
- Legal authorities: When required by law, court order, or governmental regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards
Any third parties we share data with are contractually obligated to process it only as instructed and to maintain appropriate security measures.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. The types we use include:
- Essential cookies: Necessary for the website to function. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Anonymized where possible.
- Preference cookies: Remember your settings and choices.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services. For more information, visit aboutcookies.org.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typical retention periods:
- Contact form data: up to 2 years after last interaction
- Analytics data: aggregated and anonymized after 14 months
- Account data: for the duration of your account plus 1 year after closure
- Legal and financial records: as required by applicable law (typically 5–7 years)
After the applicable retention period, we securely delete or anonymize your personal data.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Access controls and authentication requirements
- Regular security assessments and penetration testing
- Employee training on data protection practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request that we restrict processing of your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@niunex.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.
If you believe we may have collected information from a child, please contact us at privacy@niunex.com.
10. International Data Transfers
NiuNex operates globally and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.
When we transfer personal data from the European Economic Area (EEA) or Brazil to countries that have not been deemed to provide an adequate level of protection, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
By using our services, you acknowledge and agree to the transfer of your information as described in this section.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, providing additional notice (such as a statement on our website or an email notification).
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
12. Contact & Data Controller
NiuNex is the data controller for personal data collected through our services. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Privacy inquiries: privacy@niunex.com
- General inquiries: contact@niunex.com
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in compliance with applicable law.
For our Terms of Service, please visit terms.html.